Account Management

Once you have completed your implementation, you will be provided with a dedicated Account Manager who will be your main contact for your ongoing relationship with SunGard Public Sector. Account Managers will be in touch with you on a regular basis with the following goals:

1. Consistently measure the satisfaction level of all clients.
2. Provide regular and personal communication to all clients.
3. Help clients to improve the usefulness of IFAS at their sites.
4. Coordinate additional training and other professional services.

The purpose of the Account Manager is to build positive relationships and enhance client satisfaction through on-going communication. The Account Manager explores viable solutions for user issues, facilitates client awareness of SunGard Public Sector services, products, and new technologies, and brings client issues forward to management for consideration in resource re-allocation.