Help Desk

Once your ERP solution is implemented, SunGard Public Sector’s commitment to your organization continues. When you have a software issue that you cannot resolve without assistance, our Help Desk is a phone call away.

Telephone support is provided 12 hours per day, five days a week with the exception of legal holidays. Pager support is available at all other times. When an incident is logged with our Help Desk system, you can track its resolution progress online, in real time.

Issues that are not resolved during the initial phone conversation become incidents. Help Desk incidents are prioritized by the level of business impact the software issue has on your site’s operations. The goal of the Help Desk is to resolve or provide a workaround to a problem in a timeframe which minimizes the impact to your organization.

The Help Desk is just one aspect of our support system; we also provide documentation, an online Knowledge Base, and a community listserv. These tools provide an opportunity for IFAS users to troubleshoot a problem before contacting the Help Desk.

SunGard Public Sector’s Help Desk team has years of experience in supporting the public sector; we successfully serve many clients throughout the U.S. and Canada. Our extensive network of user assistance provides organizations like yours with a safety net in the event that you need assistance.

The IFAS help desk can be reached at 530-879-2803.